Returns & Exchanges
Your satisfaction is guaranteed. Easy returns and exchanges for happy pets and pet parents.
100% Satisfaction Guarantee
If you're not completely satisfied, we'll make it right with a full refund or exchange.
Return Policy
📅 30-Day Return Window
Return most items within 30 days of delivery
📦 Original Condition
Items must be unused and in original packaging
🧾 Proof of Purchase
Receipt or order confirmation required
How to Return
1
Contact Customer Service
Email or call us to initiate return
2
Receive Return Label
We'll email you a prepaid shipping label
3
Ship Your Return
Package securely and drop off at carrier
Return Categories
✅ Returnable Items
- • Unopened food and treats
- • Unused toys and accessories
- • Cages and furniture (original packaging)
- • Unopened health products
- • Collars, leashes, and clothing
❌ Non-Returnable Items
- • Opened food and treats
- • Used bedding and litter
- • Personalized or custom items
- • Opened medications
- • Live animals and plants
Refund Information
💳
Original Payment Method
Refunded to original payment within 5-7 business days
🔄
Exchange Process
New item ships once return is received
🆓
Free Return Shipping
On defective items and our errors